The National Water Commission (NWC) wishes to advise its customers that the Contact Centre has been temporarily closed to resolve a public health-related issue. This closure is out of an abundance of caution, and we are working to have the situation resolved in the shortest possible time. Customers may call the 888-CALL-NWC number (888-225-5692) to access our automated self-serve option...

The National Water Commission (NWC) is reporting that the town of Mandeville in Manchester will have improvement in its water supply from a $410-million investment, over the next 24 months. Making the disclosure at a virtual quarterly press briefing on February 10, Vice President at the NWC, Garth Jackson, informed that the money is for the laying of pipelines and...

The National Water Commission wishes to advise customers served by the Nonpariel Relift Station in Westmoreland, that the current disruption in their regular water supply is due to an electrical issue at the facility. The motor has since been removed for urgent repairs. Impacted areas: Orange Hill, Mount Airy, Good Hope, Duck Pond and White Hall. Estimated restoration date is...

The National Water Commission (NWC) has announced that it recently implemented an Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) system, to improve its customer service when persons call its Contact Centre. “When persons dial the NWC’s toll-free number, they will now be taken through a series of choices that allow them to access information and options. Such information...

Several National Water Commission (NWC) customers have been rewarded with more than $1 million worth of tablets and laptops following the NWC Hi-Tech Christmas Bonanza grand draw on Friday, January 15. The draw, which took place at NWC’s New Kingston office, saw customers winning 20 computer devices from the company as a reward for paying their water bills in full...

A section of the Victoria Jubilee Hospital in Kingston was buzzing with excitement and gratitude on Wednesday December 30, 2020 as expectant mothers and health care professionals are now benefitting from long awaited water station facilities. A water cooler with state of the art features, water and water bottles were donated by the NWC. The donation was made to the...

Prime Minister, the Most Hon. Andrew Holness, is advising residents with illegal water connections to regularise their service with the National Water Commission (NWC) as the Government works to have the commodity equitably distributed to all citizens. “You have a very sympathetic and understanding government. There is no need to steal water. If you come to the NWC and say,...