Hold Utility Providers to Guaranteed Standards – OUR
The Office of Utilities Regulation (OUR) is encouraging Jamaicans to hold utility service providers accountable to the Guaranteed Standards by seeking redress for breaches. The Guaranteed Standards are minimum service level agreements between the OUR and the country’s two main utility companies – Jamaica Public Service Company (JPS) and National Water Commission (NWC) – and are aimed at ensuring value...
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