PM says BPO Sector Must Shift to Higher-Value Services
Prime Minister, the Most Hon. Andrew Holness, is calling on players in the business process outsourcing (BPO) industry to start shifting from call centre operations to higher-value services. “We, the Government, understand that this industry is susceptible to rapid change. My view is that the industry will not go away, but …artificial intelligence will transform the industry,” he pointed out....









