PRIVACY STATEMENT – CUSTOMER SATISFACTION SURVEY
The Jamaica Information Service (JIS) requires respondents for the Customer Satisfaction Survey to complete this form, which collects personal information needed to assess and improve its services. This may include your name, contact details, and any feedback you choose to provide. JIS is the data controller for all personal data collected through this survey. This statement should be read together with the Agency’s Privacy Policy available on our website. By submitting this survey, you consent to the processing of your personal data for the purposes outlined below.
1. COLLECTION OF YOUR INFORMATION
JIS collects the personal information you provide on the survey form, such as your name, phone number, email address, and any comments or feedback you include.
2. USE OF YOUR INFORMATION
Your information will be used to:
- Review and improve the quality of JIS services.
- Contact you for clarification, follow-up, or additional feedback if necessary.
- Comply with legal or regulatory requirements.
- Send marketing or informational emails, only if you opt in.
3. DATA SHARING
Your information may be shared with the person(s) authorised to administer the survey. Your data will not be sold or distributed to unrelated third parties.
4. DATA STORAGE AND PROTECTION
Your information will be securely stored and processed in Jamaica. Physical forms will be kept in a locked, controlled-access location. Electronic data will be safeguarded using appropriate technical and organisational measures to prevent unauthorised access.
5. DATA RETENTION
Your data will be kept for the duration necessary to complete the survey analysis. Certain information may be retained for a longer period to meet legal obligations.
6. YOUR RIGHTS
To learn more about how JIS protects your personal data or to exercise your data rights, please review our Privacy Policy or contact us at jis@jis.gov.jm.