The National Water Commission has made a major technological leap in its telephone communication system that will significantly improve the information and communication experience of its customers. Starting tomorrow, December 17, 2020, the highly advanced Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) system will be available when persons call the Contact Centre. When persons dial the NWC’s toll-free...

Nearly 100,000 Jamaicans are poised to benefit from improved water supply, under a major project to be executed with funding support of US$30 million from the Caribbean Development Bank (CDB). The loan was approved for allocation from the Bank’s Special Resources Funds to the Government of Jamaica, by the CDB’s Board of Directors during their meeting on December 10. A...

The National Water Commission office in Martha Brae, Trelawny has been closed as a precautionary health measure. Persons who wish to do business with the NWC can utilise the following online platforms: Web chat via NWC website: https://www.nwcjamaica.com Facebook:                   http://www.facebook.com/NWCjam Twitter:                       http://twitter.com/NWCjam Instagram:                   http://www.instagram.com/nwcjam Customers may make payments via any of the following: iPay – found on the NWC website Any of the various...

The National Water Commission (NWC) is making good on its warning, as it has started enforcing a massive and widespread disconnection drive to collect outstanding payments from customers who have arrears with the utility company. Having facilitated write-off arrangements earlier this year with fewer than 10,000 customers taking up these offers, the NWC is now declaring that it will not...

The National Water Commission (NWC) has spent approximately JA$45 million to complete extensive improvement and rehabilitation works at the Cornwall Beach Wastewater Pumping Station on Jimmy Cliff Boulevard in Montego Bay, St. James. The project, which was officially completed in June, included the procurement and installation of three new pumps, a standby generator as well as renovation of the plant...

The National Water Commission wishes to advise its customers that telephone and Customer information systems at the Portmore Mall Offices are temporarily unavailable due to technical difficulties.  The Company is currently working with the service provider to have the problem corrected in the shortest possible time. In the interim, customers are invited to utilize the other communication channels available to...

The National Water Commission (NWC) is now enforcing a massive and widespread disconnection drive to collect outstanding payments from customers who have arrears with the utility company. Earlier this year, the NWC had made offers to delinquent customers to settle their arrears under the COVID Assistance Programme (CAP). Under this arrangement, residential customers were offered a thirty percent (30%) discount...