NWC to Launch Customer Web Access Portal to Improve Customer Service Delivery

As Jamaicans continue to embrace technology and the thrust continues for real-time information in the virtual space, the National Water Commission (NWC) has proactively been transforming its services as part of an overall drive to be a more customer-centric organisation.

To this end, the NWC will launch its Customer Web Access (CWA) Portal in February 2022. This portal, which will be hosted on the company’s website nwcjamaica.com, will provide a “self-service desk” for customers who want to get information about their accounts in real time.

Customers will be able to access a summary of their account details, including billing, consumption and payment history for up to 13 months, and access the NWC’s iPay portal to make payments. Additionally, those customers who would like to initiate requests for payment arrangements and updates to their contact information (namely mailing addresses, email addresses and telephone numbers) can do so via the CWA Portal. It will also facilitate customers with multiple properties to be serviced under one login profile.

As part of the requirement to access the CWA Portal, customers must ensure that their Taxpayer Registration Numbers (TRN) and a government-issued ID are registered with the NWC.

Customers are, therefore, encouraged to submit a scanned copy of their TRN cards and a government-issued ID to customercare@nwc.com.jm or visit one of the NWC’s commercial offices with these documents to update their account information. Persons who do not have a physical TRN card may submit a certified letter from the Tax Administration Jamaica bearing their TRN information.

Due to the ongoing impact of the COVID-19 pandemic, customers are encouraged to use the various portals provided by the NWC to pay bills and have their queries addressed as we strive to adhere to the Disaster Risk Management protocols stipulated by the Government.