The National Water Commission (NWC) has spent approximately JA$45 million to complete extensive improvement and rehabilitation works at the Cornwall Beach Wastewater Pumping Station on Jimmy Cliff Boulevard in Montego Bay, St. James. The project, which was officially completed in June, included the procurement and installation of three new pumps, a standby generator as well as renovation of the plant...

The National Water Commission wishes to advise its customers that telephone and Customer information systems at the Portmore Mall Offices are temporarily unavailable due to technical difficulties.  The Company is currently working with the service provider to have the problem corrected in the shortest possible time. In the interim, customers are invited to utilize the other communication channels available to...

The National Water Commission (NWC) is encouraging customers to pay their bills and other fees online by using its ‘IPay’ payment portal. This call comes from President of the NWC, Mark Barnett who noted that this method is quick, convenient, secure and easy to manoeuvre. “When you go online, you’re the first in line. There is nobody before you. So...

Customers of the National Water Commission (NWC) who may receive unusually high water bills, are being advised to check for leaks in their internal plumbing system as well as their outdoor piping. This is the strong suggestion of President of the NWC, Mark Barnett who pointed out that 90 per cent of customers who complain of high bills for one...

The National Water Commission (NWC) is currently conducting an islandwide customer satisfaction survey. The survey, which started in the week of September 21, is part of the agency’s strategic priority to ensure that the NWC is fulfilling its mandate of serving customers as best as it can. “What we want to do is to ensure that each customer is provided...

Heavy rainfall over the past few days has resulted in an increase in storage levels at the Mona Treatment Plant. A 74% improvement in storage as at October 6, 2020, has prompted the National Water Commission to begin the lifting of regulations imposed on customers served by the St. Andrew facility.  This will become effective on Thursday, October 8, 2020 for the...

The National Water Commission (NWC) wishes to advise its customers and the public, that it is a usual occurrence for some of its water sources/facilities to be impacted by the continuous rainfall as predicted by the Meteorological Office. It is high likely, that this may cause high turbidity levels, blocked intakes, or dislocated pipelines. At present, several treatment facilities in...