Cabinet Secretary, Audrey Sewell, says the Government is committed to modernising its services and enhancing the customer experience for all citizens and persons doing business with Jamaica. In her remarks to more than 1,000 participants during the Jamaica Customer Service Association (JaCSA) Service Excellence Conference on Tuesday (October 3), Mrs. Sewell noted that the current era is characterised by significant...

Service excellence will be the focus of a two-day virtual conference being staged by the Jamaica Customer Service Association (JaCSA) from October 3 to 4. The event, under the theme ‘The Power of Service Excellence in Building Trust in a Digital World,’ is part of the JaCSA’s National Customer Service Week activities, from October 1 to 7. It involves collaboration...

The Government is expanding its Service Excellence Programme in Ministries, Departments and Agencies (MDAs), as part of efforts to create a culture of service throughout the public sector. Service excellence is the delivery of services against established standards in a manner which effectively satisfies customers’ needs and provides value for citizens. Principal Director, Public Sector Modernisation Division (PSMD) in the...

The Government has launched its first-ever Service Excellence Awards to recognise and reward public-sector entities demonstrating outstanding performance in delivering quality services to citizens. The competition is open to all ministries, departments and agencies (MDAs), and the deadline for the submission of entries is October 6. Winners will be announced on October 25. The event is being coordinated by the...

A series of activities highlighting various initiatives by government entities will be rolled out during October in observance of Service Excellence Month. The events, to be coordinated by the Public Sector Modernisation Division (PSMD) in the Office of the Cabinet, form part of the Government’s Service Excellence Programme, which aims to provide the highest quality services to citizens. Principal Director,...

The Ministry of Culture, Gender, Entertainment and Sport is embarking on a programme of deliberate promotion of the business of culture, the arts and the creative economy. This was disclosed by Portfolio Minister, Hon. Olivia Grange, during her contribution to the 2018/19 Sectoral Debate in the House of Representatives on July 3. In this regard, the Ministry staged the National...

Additional spaces have been created inside the National Commercial Bank (NCB) Towers on Oxford Road to accommodate divisions of the Attorney General’s Chambers. Attorney General, Hon. Marlene Malahoo Forte, in her Sectoral Debate presentation in the House of Representatives on July 3, said the office spaces were provided following the refurbishing of the first floor, west wing at the Towers....