The National Water Commission (NWC) is encouraging customers to pay their bills and other fees online by using its ‘IPay’ payment portal. This call comes from President of the NWC, Mark Barnett who noted that this method is quick, convenient, secure and easy to manoeuvre. “When you go online, you’re the first in line. There is nobody before you. So...

Customers of the National Water Commission (NWC) who may receive unusually high water bills, are being advised to check for leaks in their internal plumbing system as well as their outdoor piping. This is the strong suggestion of President of the NWC, Mark Barnett who pointed out that 90 per cent of customers who complain of high bills for one...

The National Water Commission (NWC) wishes to advise its customers and the public, that it is a usual occurrence for some of its water sources/facilities to be impacted by the continuous rainfall as predicted by the Meteorological Office. It is high likely, that this may cause high turbidity levels, blocked intakes, or dislocated pipelines. At present, several treatment facilities in...

The National Water Commission (NWC) having undertaken an in-depth review of its customer contact operations, has started the process of bringing its Contact Center to be more in line with its strategic objective of improved customer satisfaction and enhanced corporate image. We are however mindful that with such changes and especially during the transition process, customers may experience some difficulties,...

The National Water Commission is advising that its Office situated in Spanish Town, St. Catherine will be closed on Monday, September 14, 2020, to facilitate deep cleaning and sanitization of the office space. Customers and the general public are being advised to visit our website at www.nwcjamaica.com to have their various transactions and queries addressed. The Utility Company is noting...

The National Water Commission is reporting that it has scaled back some of its operational activities at the St. Andrew based Marescaux Road branch as part of COVID- 19 precautionary measures. Deep cleaning and sanitization actions are now underway at the location. Customers and the general public should note that the commercial office is separated from the operational division and...

President of the National Water Commission (NWC), Mark Barnett, says the agency has spent approximately US$50 million on water infrastructure improvement works, under the Major Infrastructure Development Project (MIDP). “The overall project included works on the now completed Ferry pipeline. Work was also done on Marcus Garvey Drive, Constant Spring Road, Barbican Square, Mackfield (Westmoreland) and several other small projects,”...