Government entities are being urged to develop and implement systems that will allow complaints to be logged and responses to be provided in a reasonable time. The urging comes from Acting Principal Director, Office of the Cabinet, Public Sector Modernisation Division (PSMD), Karlene McKenzie Spencer, who noted that the establishment of complaints management systems is an important part of the...

The Road Traffic Regulations, 2022,which will provide for a slate of new offences and fines under the 2018 Road Traffic Act, were tabled in the Senate on July 8. The document was tabled by Leader of Government Business in the Senate and Minister of Foreign Affairs and Foreign Trade, Hon. Kamina Johnson Smith. In her remarks, Senator Johnson Smith said...

Ground is scheduled to be broken on Saturday (July 16) for construction of the long-awaited Montego Bay Perimeter Road. Thousands of road users will benefit from the project, which will entail construction of a 14.9-kilometre bypass of the city to ease traffic congestion affecting the area, rehabilitation of Barnett Street and West Green Avenue, construction of the Long Hill Bypass,...

The Government will continue to transform the public transportation sector by using more renewable energy and electric vehicles (EVs). Speaking at the launch of the Government Electric Vehicle Trial Programme, held at the Jaguar/Land Rover showroom on Arthur Wint Drive in Kingston, on July 8, Minister of Transport and Mining, Hon. Audley Shaw, noted that EVs demonstrate [a positive] change...

More than 1,200 residents now have more reliable access to potable water following the commissioning into service of the $113-million Luana to Middle Quarters Pipeline Project in St. Elizabeth. The beneficiary communities are Luana, Baptist, Point, Middle Quarters, Cragie, Clinic Road and sections of New Holland. The project, undertaken by the National Water Commission (NWC), includes construction, testing and commissioning...

The completed eastern entrance for the Hope Royal Botanical Gardens in St. Andrew was officially reopened on Thursday, July 7. Construction of the entrance began in February 2022 and was financed by the Culture, Health, Arts, Sports and Education (CHASE) Fund, to make the Gardens more attractive for visitors. Additional works are slated to be done, to include lighting throughout...

Several measures are being undertaken at the Criminal Records Office of the Jamaica Constabulary Force (JCF) to enhance service delivery and customer experience. Speaking at a virtual press conference on July 5, Commissioner of Police, Major General Antony Anderson, said with the changes there should be a qualitative difference in the customer experience by the end of July. He pointed...