Members of the public can benefit from a Government Service Mobile Fair on Friday, October 27 at Moneague College, St Ann, from 9:00 a.m. to 4:00 p.m. The fair is...

Feedback and complaint management systems, designed to resolve customer-related issues, are currently being rolled out in public sector entities. These form part of the Government’s Service Excellence Programme to improve...

The Cabinet Office and the Ministry of Industry, Investment and Commerce (MIIC) are working to formalise a framework to improve service delivery across all agencies of government. This collaboration forms...

Cabinet Secretary, Audrey Sewell, says the Government is committed to modernising its services and enhancing the customer experience for all citizens and persons doing business with Jamaica. In her remarks...

Service excellence will be the focus of a two-day virtual conference being staged by the Jamaica Customer Service Association (JaCSA) from October 3 to 4. The event, under the theme...

The Government is expanding its Service Excellence Programme in Ministries, Departments and Agencies (MDAs), as part of efforts to create a culture of service throughout the public sector. Service excellence...

The Government has launched its first-ever Service Excellence Awards to recognise and reward public-sector entities demonstrating outstanding performance in delivering quality services to citizens. The competition is open to all...

A series of activities highlighting various initiatives by government entities will be rolled out during October in observance of Service Excellence Month. The events, to be coordinated by the Public...