The Management Institute for National Development (MIND) continues its commitment to advancing transformation and modernisation in the public sector, through the upcoming Regional Public Sector Leadership Development Conference, scheduled for...

Improved service delivery and the protection of consumer interest will remain a priority for the Office of Utilities Regulation (OUR) during 2024/25. Activities in the telecommunications sector will continue to...

The Management Institute for National Development (MIND) will host its Annual Public Lecture under the theme ‘Navigating Compliance in the Digital Age: Implications for Businesses’, on Friday, April 26, from...

The level of service offered by public-sector entities will be assessed by mystery shoppers as part of Government’s Service Excellence Programmme. A mystery shopper is a person who poses as...

Public sector entities have demonstrated “enormous improvement” in the use of various technologies to improve service delivery. Speaking at a recent Jamaica Information Service (JIS) Think Tank, Principal Director of...

The Government has developed several mechanisms to monitor and evaluate ministries, departments and agencies (MDAs), as part of its Service Excellence Programme.  The Programme aims to improve service delivery with...

Customer Service Representative at the National Housing Trust (NHT), Betty-Ann Griffiths, interacts with an attendee at the recent Service Excellence Day function at the Jamaica House back lawns in St....

The Public Sector Modernisation Division (PSMD) in the Office of the Cabinet is working on strengthening the competencies of government employees to promote service excellence. Since the launch of the...