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With the December 30 closing date for nominations for the Public Sector Customer Service Competition fast approaching, Jamaicans are being urged to vote as often as possible for the entities from which they have received excellent customer service.
Persons can vote by making nominations online at www.cabinet.gov.jm or www.jis.gov.jm, call toll free at 1-888-991-2752 or complete nomination forms at public sector agencies island-wide.
According to Acting Chief Standards and Monitoring Officer of the Public Sector Modernisation Division, Cabinet Office Michele Gordon-Somers, the public’s input is “extremely important” as not only does it help to determine and reward the best customer service entities but provides valuable feedback.
“I want to encourage members of the public to vote as many times as possible. Wherever it is you think you are receiving excellent service nominate that particular entity. Your feedback will give that entity very valuable information in terms of how they are doing and how they can serve your needs better. As a public sector we exist to serve you”, she stated during a JIS Think Tank hosted today (December 15) at the agency’s Half-Way-Tree Road headquarters.
The major categories include Best Customer Service entity, the winner of which will receive the Prime Minister’s Trophy and a cash award of $300,000; Most Improved Customer Service entity, which has a cash prize of $200,000 and the Cabinet Secretary’s Trophy; and Most Creative/Innovative Agency, with the winning agency to receive $150,000 and the Jamaica Civil Service Association Trophy.
Additionally, excellent customer service is also recognised at the individual level with the Best Customer Service Officer to receive $20,000 and a plaque. There are also departmental prizes for Best Hospital, Post Office, Police Station, National Insurance Scheme Office, and Inland Revenue Office, among others.
The winners will be announced in June 2011. “Winners will be announced in June of next year. This is because once the data arrives at the Cabinet Office by December 30; the judges’ panel will assess the data and go out to the entities to verify it. All of this will take about three to four months so we anticipate that by June 2011 we will have an awards ceremony to announce the winners for the various categories,” Mrs. Gordon-Somers explained.
The competition, which was first staged in 2001, is open to all public sector entities, including central civil service, executive agencies, public companies, statutory bodies and government departments.
It aims to, among other things, recognise and reward public sector entities that remain committed to continuously improving service delivery to customers and encourage former winners to maintain and surpass their standards of service delivery, while motivating other entities to raise the bar.