The National Water Commission (NWC) wishes to advise its customers that its toll-free telephone number (888-CALL NWC) is now back in operation. The company worked closely with the service provider to resolve the technical challenges that were encountered earlier today. Nonetheless, customers are being reminded that they may also connect with the NWC through our various communication channels, such as:...

Several schools across the island are set to benefit from clean up and renovation activities, as NWC staff will be volunteering their services this Labour Day 2022. As part of the company's contribution to community development, the schools were selected based on their present need and assistance required. Staff members will be lending their expertise in activities that will include...

The National Water Commission (NWC) is encouraging customers to immediately settle outstanding bills as it prepares to package and sell its debt to a collection agency. Customers should contact the agency within 30 days of receiving a sale of debt notice. Failure to do so will equate to customers consenting to the sale, Senior Public Relations and Marketing Officer at...

The public is being advised that the Unions of the National Water Commission (NWC) have “without notice” taken industrial action to protest the process of salary review for the staff of the NWC. The current industrial actions have caused island-wide disruption of water supply to our customers. The Management of the NWC is working to maintain supply delivery whilst negotiating...

A total of 20,000 new state-of-the-art digital meters are to be installed in several communities in Portmore, St. Catherine, as the Government seeks to improve service delivery and reduce losses from non-revenue water in the area. The meters will be implemented as part of the US$13-million Portmore Non-Revenue Water (NRW) Reduction Programme, which aims to reduce initial water losses from...

The National Water Commission (NWC) has suspended distribution of water from one system in St. James and another system in Trelawny, as a result of high turbidity. The affected NWC systems and service areas that are now without piped water include: Queen of Spain 1&3 wells, which serve Wakefield, Deeside, Bunkers Hill, Friendship, Unity, Dromilly, Bounty Hall, Hammersmith, New Cargen,...

Another leg of the National Water Commission’s Digital Transformation journey has been achieved. This with the launch of phase 1 of the Westmoreland Digital archives last Friday at the NWC’s Savanna La Mar office. The Westmoreland Digital Archive, phase 1, will provide a virtual platform through which NWC customer service representatives and managers can make remote requests to locate customer...