NLA Shows Way with Customer Service
The National Land Agency (NLA), winner of the 2008-2009 Prime Minister's Trophy for Best Customer Service, is a sterling example of the customer-centred, client-focussed orientation which the Public Sector Modernisation Programme aims to standardise in the public sector. As a high-performing executive agency, the NLA inspires confidence in what can be achieved in executive agencies specifically and more generally in...


