The Government is creating a culture of service excellence in the public sector with a focus on quality in service delivery and customer satisfaction. This is being done under the Service Excellence Programme (SEP), an initiative of the Public Sector Transformation and Modernisation Division (PSTMD) of the Office of the Cabinet, which is leading the Government’s drive for continuous service...

Jamaicans are being encouraged to register for the virtual Service Excellence Conference on Tuesday, October 5 and Wednesday, October 6, beginning at 9:00 a.m. The two-day conference is part of activities to celebrate National Customer Service Week from October 3 to 8. The conference is free to the public. Registration can be done at the links https://fb.me/e/1QiMbN8bF or https://hopin.com/events/jacsa-conf-2021 The Jamaica...

The Statistical Institute of Jamaica (STATIN) says its interviewers will only administer the 2021 Reproductive Health Survey (RHS) to minors within the targeted group after receiving parental consent. The RHS is a household survey being conducted by STATIN on behalf of the National Family Planning Board (NFPB). It looks at the fertility, contraception and reproductive health of women and men...

The Government will be  increasing budgetary spending by approximately $33 billion during the current fiscal year to provide additional resources to the health sector, increased support for the most vulnerable, along with funding for other critical areas of expenditure due to the coronavirus (COVID-19) pandemic. The additional allocation increases the budget to just over $863 billion. The details are contained...

Tax Administration Jamaica (TAJ) has rolled out yet another of its convenient service features with the introduction of a Tax Compliance Certificate (TCC) Auto-Approval process. The new service feature which is available via the Tax Authority’s Revenue Administration Information System (RAIS), allows TCC applicants to make their applications online and receive automatic approval, in a further step of making doing...

The Accountant General’s Department (AGD), through the Public Sector Transformation Project, is modernising its approach to managing public funds. Through ongoing technological developments of the Central Treasury Management System (CTMS) the AGD is now able to provide its stakeholders with an automated user experience, and improved processing and transactions services. The CTMS is the medium through which the Government consolidates...

The Bank of Jamaica’s (BOJ) Electronic Document Record Management System Project has been approved by Cabinet for inclusion and implementation under the Government’s Public Sector Investment Programme (PSIP). The project is being implemented to bolster the Bank’s information and data governance programme. Minister of Education, Youth, and Information, Hon. Fayval Williams, made the disclosure during Wednesday’s (September 22) digital Post-Cabinet...