JIS News

The National Land Agency (NLA) has won the Prime Minister’s Trophy for the ‘Best Customer Service’ for 2008-2009.
This was announced yesterday (May 20) at the biennial Public Sector Customer Service Awards Ceremony in Kingston. The agency also received the Manpower and Maintenance Services Award for Best Executive Agency. The public found that of all state entities, the NLA consistently surpassed service standards and responsiveness to customer queries and complaints.
Chief Judge Wayne Jones, President of the Jamaica Civil Service Association, in his report noted, that the competition contributes to the improvement of the Government’s service to its customers by utilizing input and judgment from the public. “It demonstrates the commitment of the public sector in utilising participatory and consultative mechanisms in designing and improving on the services and in embedding a true culture of service”, Mr. Jones said.
He urged public sector workers to remember that service excellence is a requirement of each worker.
“You are employed by the public and the public is demanding quality public service. You have a moral obligation to satisfy this requirement. The issue of how we serve our public is critical to national development,” he said.
Mr. Jones reported that the judges found that the Service needed “increased and improved communications in customer service and that more creative effort should be made in this area”.
He said that the judges regretted that they could not sanction the granting of a prize for Best Police Station. “The data indicated a decline in the perceptions in the quality of service received from the Jamaica Constabulary Force since the last staging of the programme. Customers surveyed in the field gave an approval rating of only 41.3%. An award could not be given for such a low approval rating”, Mr. Jones noted.
The judges however singled out the Half Way Tree Police Station as being the leader in their category.High praise was given to the Percy Junor Hospital in Spauldings Manchester, which for the second consecutive time, received the award for the Jamaica Civil Service Association’s Trophy for the Most Creative/Innovative Agency.
The hospital continually engages its community partners so that it increases in value as a resource to the estimated two hundred and fifty- thousand persons who are in its service area. Among the innovative achievements was the building of a paved path and bridge to make it safer for wheelchair and pedestrian clients. The hospital also accepted a proposal from a Mathematics teacher to have a CXC Mathematics programme onsite so that Practical Nurses can matriculate for the Enrolled Nurses Programme. One patient considered the service at the hospital to be no longer “customer service” but “guest service”.
The Cornwall Regional Hospital received the 3m Inter-America Inc Award for Best Hospital; and Harbour View Health Centre got the Capital and Credit Merchant Bank Award for Best Health Centre.
The Port Authority Award for Best Inland Revenue Office went to the Constant Spring Tax Office. The Paymaster Jamaica Award for Best Post Office was awarded to the Morant Bay Post Office and The National Insurance Service (NIS) Office on Ripon Road led their satellite operations as the Best NIS Office.
There were three new categories in this year’s competition: The Kingston and St Andrew Corporation (KSAC) was judged Best Parish Council; Best HEART Trust/NTA Office was the Kingston Corporate Office and there was a tie for the Jamaica National Building Society Award for Best Ministry. This went jointly to the Ministries of Labour and Social Security and Health and the Environment.
This was the third staging of the competition which started in 2001.

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