Service Level Agreement Rate Of 95 Per Cent For HR Shared Services
The Transformation Implementation Unit (TIU) is reporting a 95 per cent Service Level Agreement (SLA) rate since the commencement of the pilot for Human Resource (HR) Shared Services in March 2021. Human Resource services are provided through the MyHR+ Shared Service Centre to four ministries, departments and agencies (MDAs), namely, Office of the Services Commissions; the Passport, Immigration and Citizenship...





