Customer Service a Priority in All MDAs
The Government will be moving to standardise customer service delivery in Ministries. This, by ensuring that service excellence is included in individuals’ performance appraisals. The Performance Management Appraisal System (PMAS) is used in most Ministries to track the achievements of staff’s individual work plans and job output. Principal Director in the Office of the Cabinet, Public Sector Modernisation Division (PSMD),...









