PICA to Implement Customer Relationship Management System
The Passport, Immigration and Citizenship Agency (PICA) will be implementing a passport customer relationship management (CRM) system by the end of the year. PICA recently signed a contract valued at approximately US$2 million with software solutions company Freshworks Limited, to design and implement the system. Chief Executive Officer (CEO) at PICA, Andrew Wynter, told JIS News that the new technology-based...







