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Industry, Commerce, Science and Technology Minister, Phillip Paulwell has said that Jamaica has benefited from some $1 billion in investment in the construction and improvement of call centre facilities.
Minister Paulwell, who was delivering the opening address at a Compumart-organized seminar on productivity gains from call centre operations this morning (April 21) at the Hilton Kingston Hotel, said that based on a preliminary audit of the performance of the industry in the last financial year, it was revealed that three new contact centres were established, while five facilities had expanded their operations.
In addition, he said, approximately 100,000 square feet of new office space came on stream last year and more than 1,000 jobs were created.
“In the coming months, two of the larger contact centres are planning massive expansions in Montego Bay, with one planning to make Jamaica the head office for their customer service division,” he disclosed.
According to Minister Paulwell, Jamaica was moving to the forefront of contact centre destinations by providing competitive capabilities and extending value for money.
“We are the Caribbean’s leading contact centre destination and we are leading all other countries in this region and the reasons for that are clear. We continue to provide opportunity to achieve significant cost savings while maintaining high quality performance,” he pointed out.