JIS News

Some 500 people are expected to benefit from a series of customer service seminars, which will be facilitated by the Tourism Product Development Company (TPDCo), as part of its preparedness programme for the country’s staging of ICC Cricket World Cup (CWC) 2007. The seminars entitled, ‘Bowl Them Over for Business, Catch the Team Spirit’, will be held between February 7 and 28, targeting tourism personnel and other individuals who will be interfacing and interacting with the many visitors who are expected to attend the event.
Speaking with JIS News, Executive Training Manager at TPDCo, Hugh Shim said that the seminars would highlight the importance of tourism, customer service and the game of cricket through different channels, including drama presentation, music, handouts and other print material.
“The training is very dynamic, it is what we call ‘edutainment’ or ‘infotainment’,” Mr. Shim said, adding that the seminar would also allow participants to better understand the impact of tourism on the economy.
Mr. Shim explained that the seminars would be conducted by TPDCo instructors who facilitate various training programmes with hospitality teachers, personnel from the security forces, and the HEART Trust/NTA.
The venues and times for the seminars are: Glistening Waters, Trelawny on February 7; Island Village, Ocho Rios on February 10; Port Antonio Marina, Portland on February 16; Pier One, Montego Bay on February 22 and Knutsford Court Hotel, Kingston on February 28.
These seminars are free of cost and will last for two hours at each venue.
Previous sessions were held in St. Elizabeth at Little Ochi and at the Montego Bay Craft Market, where approximately 200 people were trained.
For more information and pre-registration, contact TPDCo at 968-3441, 974-1441 or 979-7987.