JIS News

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  • Minister of Tourism, Hon. Edmund Bartlett, has announced that the National Tourism Service Excellence Programme (TSEP) will be relaunched in November.
  • TSEP was launched in 2008 as an awards ceremony, which recognised workers and entities for service excellence within the tourism industry. It includes a training component aimed at sustaining the high standards of service for which Jamaica is renowned.
  • He said the Ministry intends to use international benchmarks and standards to ensure that “our programme is on par with our international counterparts’.”

Minister of Tourism, Hon. Edmund Bartlett, has announced that the National Tourism Service Excellence Programme (TSEP) will be relaunched in November.

Addressing a staff awards ceremony at the Bahia Principe hotel in Discovery Bay, St. Ann, on July 19, Mr. Bartlett informed that former Director General in the Ministry, Carole Guntley, has been assigned the task of reviving the programme, and making it a signature event for the tourism industry annually.

TSEP was launched in 2008 as an awards ceremony, which recognised workers and entities for service excellence within the tourism industry.  It includes a training component aimed at sustaining the high standards of service for which Jamaica is renowned.

The Minister said the nation owes tourism workers a debt of gratitude, arguing that their dedication and commitment to excellence are the main reasons Jamaica can look forward to a bright future in the sector.

He said that critical to the sustainability of excellent service is rewarding persons by creating incentives and opportunities.  “I believe that people must be rewarded for hard work. I also believe in personal and professional development. This is how we achieve sustainable production, constant motivation, development and innovation,” he pointed out.

Mr. Bartlett added that it is important that workers know how much they are appreciated and that a calendar event like the TSEP will go a long way in boosting morale and confidence, demonstrating to workers that their efforts have not gone unnoticed.

He said the Ministry intends to use international benchmarks and standards to ensure that “our programme is on par with our international counterparts’.”