MONTEGO BAY — Minister of Tourism, Hon. Edmund Bartlett, is lauding workers and other players in the tourism industry, who continue to demonstrate excellence in service delivery.
He said that it is the top-quality service that keeps bringing visitors back to the destination and distinguishes and separates Jamaica from the rest of the competition.
“Almost everyone I meet as I move across the varied markets, they all say that the iconic attraction in Jamaica is the people of Jamaica. That is why Jamaica, today, has the enviable record of being the destination with the highest percentage of repeat business in the entire Caribbean… enabling us to start every season with 42 per cent of visitors, who have been here at least once,” he stated.
The Minister was addressing the third annual Tourism Service Excellence Awards ceremony held on Saturday June 4 at the Ritz Carlton Golf and Spa Resort in Rose Hall, Montego Bay.
Regional Public Relations Manager at Beaches Boscobel, Lindsay Isaacs won the individual award, while Chukka Caribbean Adventures, was named the top organisation for 2010.
Ms. Isaacs, who has provided top-quality service to the hospitality industry for more than 25 years, also won the resort area trophy for the Ocho Rios region.
Minister Bartlett congratulated all the nominees, noting that “irrespective of who is adjudged the winner…for me, your Minister, all of you are winners and champions."
New President of the Jamaica Hotel and Tourist Association (JHTA), Evelyn Smith, said that the JHTA was pleased to partner with the Ministry of Tourism to award workers for exceeding customer expectations on a consistent basis.
“The commitment to service excellence as demonstrated by these individuals and organisations is integral to the success of our industry and our country. Regardless of who walks away with the top prizes, they should all be congratulated as they are all winners.
“Jamaica’s heralded natural beauty, creative hand-made structures and rich cultural heritage, would be nothing without our people, who have always remained centre stage in the delivery of our tourism product. Their sincere love of people, magnetic charm and warm hospitality, have consistently ensured the survival and success of our industry through thick and thin,” Ms. Smith noted.
She called on all workers and stakeholders in the tourist industry as well as citizens across Jamaica to recommit to the goal of ensuring that, at all touch points of guest services, excellence is nurtured, cultivated and demonstrated by every member of the team.
“Let us all be motivated by the achievements of our nominees to create memorable moments for our guests. As we applaud all of them this evening, let their performance and quest for excellence instill in each of us, a passion for excellence and innovation. Let their passion become our passion,” Ms. Smith urged.
By GLENIS ROSE, JIS Reporter