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  • JIS News

    Story Highlights

    • The Jamaica Customs Agency (JCA) is reporting no complaints from customers due to new measures implemented during the peak season, to ensure the timely clearance of goods at the ports.
    • Chief Executive Officer (CEO) of the JCA, Major Richard Reese, said the agency, in collaboration with port operators, is handling the influx of imports by the extended working hours and deployment of additional staff.
    • He said the JCA is currently in dialogue with warehouse operators in Montego Bay to address a “build up” at the port.

    The Jamaica Customs Agency (JCA) is reporting no complaints from customers due to new measures implemented during the peak season, to ensure the timely clearance of goods at the ports.

    Chief Executive Officer (CEO) of the JCA, Major Richard Reese, said the agency, in collaboration with port operators, is handling the influx of imports by the extended working hours and deployment of additional staff.

    “The operations division worked with the public bonded warehouses at the ports for extended hours and so far we have not had any complaints and we continue to monitor it carefully,” Major Reese told JIS News.

    He said the JCA is currently in dialogue with warehouse operators in Montego Bay to address a “build up” at the port. “It is an on-going monitoring of clearance to ensure that we do not get into a situation of having a back-log,” he added.

    Meanwhile, Public Relations Officer of the JCA, Natalie Cameron, said the agency is ensuring that customers receive excellent service.

    She explained that staff members have been briefed about the biennial Public Sector Customer Service Competition, and the need for good service delivery. The competition, which is part of the Government Public Sector Transformation and Modernisation (PSTM) Programme, encourages officers of the public sector and entities to improve their customer service delivery as they vie for top prizes in the competition.

    “We have started to visit the ports and warehouses just to sensitise the staff as to what the whole customer service competition is about, and just to remind them of the service standards and what is expected of them and the maintenance of quality customer service,” she said.

    Ms. Cameron emphasized that employees are still expected to maintain the standards, in spite of the busy Christmas period.

    “Even though we know that sometimes we are in the busy period and many of our officers are very overwhelmed and the ports are very flooded with importers, nevertheless, we still encourage them to keep the standards,” she said.

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