JIS News

Story Highlights

  • Tax Administration Jamaica (TAJ) will implement phase two of its Revenue Administration Information System (RAiS) on December 7 to boost efficiency of its operations as well as improve customer satisfaction.
  • Business Lead for the RAiS Project, Jean James, said the agency expects to realise increased revenue under phase two as was the case for the first phase of the project.
  • Since the implementation of phase one in February, TAJ records have indicated that the agency earned over $140 billion or 103 per cent of its revenue target.

Tax Administration Jamaica (TAJ) will implement phase two of its Revenue Administration Information System (RAiS) on December 7 to boost efficiency of its operations as well as improve customer satisfaction.

Business Lead for the RAiS Project, Jean James, said the agency expects to realise increased revenue under phase two as was the case for the first phase of the project.

“Every month, so far, we have exceeded our target and we expect similar results for phase two. This is so because of the processes we have introduced where we have validation of tax returns [where] the taxpayer gets a letter from us indicating whether or not the return was done accurately,” she said.

She was speaking today (December 2) at a Jamaica Information Service Think Tank at the Agency’s head office.

Since the implementation of phase one in February, TAJ records have indicated that the agency earned over $140 billion or 103 per cent of its revenue target.

Commissioner General of TAJ, Ainsley Powell, lauded the system, noting that it will “guarantee us the ability to treat the customers as the central focus.”

“We will be better able to manage taxpayer accounts, workloads and caseloads as effectively as possible, look at the taxpayers’ portfolios and see where there are issues. It will also allow us to have the taxpayer interfacing with our system and be able to see their accounts and communicate with us via the web segment of this system,’ he explained.

Meanwhile, Director of Communications at TAJ, Meris Haughton, said that with phase two customers will be able to access more services online.

“[They] will be able to view their filing and payment history; request a Payment Agreement; request a refund and check its status, object to an assessment, make automated direct bank payments; generate statement of accounts; grant third party access to accounts; apply for Income Tax exemption; and request approval to pay tax-free travel allowances,” she informed.

She also said that as of December 7, customers will be able to submit TRN applications with supporting documents as well as apply for a Tax Compliance Certificate.

“We will no longer be doing Tax Compliance Certificates it will now be a simple Tax Compliance Letter generated from the system. Users …will be able to go onto the system and verify the authenticity of these letters,” she said.

Under phase one, TAJ’s web services were improved including e-filing and e-payment for General Consumption Tax, Special Consumption Tax, Telephone Tax and Guest Accommodation Room Tax.

Other features, including verifying tax withholding, zero- rated entities and granting third party access, were also introduced on the platform.

The RAiS project began in May 2014 with phase one being implemented in February. It is expected that the project will be fully rolled out in June 2016.

TAJ has partnered with E- Gov Jamaica and United States based FAST Enterprises Limited to execute the project.