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The Child Protection and Family Services Agency (CPFSA) Third Annual Digital Field Services Conference ends today (December 3).

The conference, held under the theme ‘Back to Basics’, exposed heads of units and regional directors across the CPFSA’s four regions to the various interventions offered by the agency to improve service delivery.

Breakout sessions have been held over the two-day period, which featured presentations on the various services offered by the CPFSA.

These include quality care service, foster care, adoption services, case management, investigation techniques, counselling, mental health, intervention techniques, transitional living and court services.

In her address at the opening on December 2, Chief Executive Officer of the CPFSA, Rosalee Gage Gray said it is expected that the agency will “further perfect our service delivery and… continue to sharpen our overall performance as a team”.

Mrs. Gage Gray commended the tireless efforts of the staff in providing excellent service delivery amid the challenges of the year, particularly in the context of the coronavirus (COVID-19) pandemic.

“We seek to adjust and refresh our knowledge of our focus areas and to also seize the chance to encourage each other. To have been able to overcome the many challenges and to pivot and adjust in the ways we have over the course of this year is definitely worthy of note. The work we do and the services we offer are invaluable, and as such, the accompanying responsibility is equally great for all involved,” she added.

The conference aims to equip field staff to respond to the needs of children to meet the goals and objectives of the National Plan of Action for an Integrated Response to Children and Violence (NPACV) 2018 to 2023, and developing innovative techniques to enable field staff to better identify and respond to children’s issues.

It also seeks to facilitate better understanding among participants of the CPFSA’s roles and responsibilities in relation to multi-agency programmes, such as the Child Diversion Programme, the NPACV and the National Taskforce Against Trafficking in Persons (NATFATIP).

Other areas of focus include improving screening techniques and interventions to treat with children in State care with mental issues; reinforcing best practices of the agency, as they relate to programmes and services offered. It also seeks to improve staff morale.

Country Representative, United States Agency for International Development (USAID), Jason Frazer, who made a special presentation of 80 laptops donated by USAID to the CPFSA to enhance the agency’s information and communications technology (ICT) infrastructure and improve productivity, assured the USAID’s continued support of the critical work of the agency, particularly its Child Case Management System (CCMS).

“A robust case management system is the backbone of efficient service delivery. USAID is happy to make this contribution today. These laptops will allow for the efficient use by field officers who are to be commended for their tireless work [in] serving the needs of the nation’s children, especially those who are most vulnerable,” he said.

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