JIS News

Story Highlights

  • Cabinet Secretary, Ambassador Douglas Saunders, says public sector organizations have recorded significant improvements in the quality of their service delivery over the past 15 years.
  • Improvements have resulted from moves by entities to redesign their services to fulfill their clients’ needs and expectations.
  • Companies being able to file tax returns online; persons being able to keep track of parcels delivered through the postal system; and customs brokers now being able to make lodgments at night through the night lodgment system at Jamaica Customs.

Cabinet Secretary, Ambassador Douglas Saunders, says public sector organizations have recorded significant improvements in the quality of their service delivery over  the past 15 years.

Speaking at  the launch of the 2014/15 Public Sector Customer Service Competition at the Ministry of Finance and Planning in Kingston, on September 18, Ambassador Saunders noted that these improvements have resulted from moves by  entities to redesign their services to fulfill their clients’ needs and expectations.

He pointed out that persons are now able to access services at their own convenience, “in ways that make it easier for them to do business with us.”

“Entities have moved beyond the confines of their office locations and have introduced mobile services or clinics to take their services to their customers, wherever they may be. There is a greater sense (on the entities’ part) of the need to go to the customer to provide services. So now (for example), mothers can have their children registered, while they are still in the hospital,” he added.

Other significant improvements, Ambassador Saunders highlighted, include: companies being able to file tax returns online; persons being able to keep track of parcels delivered through the postal system; and customs brokers now being able to make lodgments at night through the night lodgment system at Jamaica Customs.

In addition, the Cabinet Secretary said developers can now track subdivision applications online; and persons are able to complete business registrations in a relatively shorter time span, through the Companies Office of Jamaica’s one-stop shop system.

He further pointed out that since the establishment of the Jamaica Import Inspection One Stop Shop on Berth 11 at the Kingston Port, the attendant inspection process “that used to last for days, is now taking place in a matter of hours,” and that there are other such instances of joined service throughout the public sector.

 

“We are seeking to support (economic) growth by ensuring that the business community is provided with services to facilitate their doing business,” Ambassador Saunders  said.

The Public Sector Customer Service Competition, which is in its seventh year, is spearheaded by the Office of the Cabinet, in keeping with the mandate of the National Customer Service Programme.

It  aims to recognize and reward public sector entities that endeavour to continually improve their service delivery standards, and have remained focused on delivering high quality services to the public.

The occasion also saw the launch of the sixth staging of National Customer Service Week by the Jamaica Customer Service Association (JaCSA).

This is slated for October 5 to 11, under the theme: ‘Exceptional Customer Experience: Gateway to National Transformation’.