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Chief Executive Officer of the Registrar General’s Department (RGD) Dr. Patricia Holness, has lauded the agency for the important service it continues to provide to Jamaicans at home and abroad.
She pointed to the interest expressed in the RGD by Jamaicans in the Diaspora. “Our virtual office continues to grow as our website receives over 40,000 hits per week from North America alone. Miami continues to be the city where we receive the largest number of hits reporting to-date figures of 756,000,” Dr Holness said, while addressing the RGD’s annual prayer breakfast held at Twickenham Park in St. Catherine yesterday (March 27).
The prayer breakfast is part of the Department’s celebration of 130 years of existence, and 10 years as an Executive Agency.
She thanked those who had managed the RGD from its inception and traced the journey from the granting of Executive Agency status in 1999.
“At the Registrar General’s Department our performance is measured by a rigid set of Key Performance Indicators (KPIs). There are now over 90 KPIs, which are used to assess the agency’s performance in the areas of finance, operations and administration and change management. The RGD is happy to report a year to date performance of over 90 per cent,” she explained.
The CEO said the RGD will continue to place emphasis on customer care and service, and pointed to the number of programmes that have been implemented to serve the public better.
“Over the last financial year we implemented a number of programmes .these included the introduction of online express and the offering of entry number requests free of cost online,” she informed, adding that, “In this coming year, we will be introducing online registration. Under online registration, records will be uploaded to our data base in real time. This means that a process where new vital records now take days to reach our database will be reduced to seconds.”
Among those who attended the special breakfast were, Chief Justice Zaila McCalla, Permanent Secretary in the Ministry of Health, Dr. Grace Allen-Young, and members of the diplomatic corps, as well as friends and well-wishers of the Department.
The RGD will continue in its celebration of its tenth year as an Executive Agency and 130th year in existence with a range of activities this year.

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