Radio Programme

Today We Explore The Customer Experience Guide

Career Talk | October 7, 2019
Customer Service is a familiar term that refers to the assistance and advice provided to a customer for a product or service as required. It focuses on human interaction and directly supporting customers with a particular set of skills. These skills include: patience, product knowledge, and tenacity. While customer service is important in any business or organization, Customer Experience Coach, John Formica says customers want more than service.
Presenter: Anjuii James-Sawyers
Producer: Anjuii James-Sawyers
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