The administration’s efforts to improve service delivery in the public sector have been bolstered, with an allocation of $168.18 million in the 2013/14 Estimates of Expenditure, now before the House of Representatives.
The money will go towards the Public Modernisation Programme II, which seeks to enable government ministries, departments and agencies to develop and deliver high quality integrated public service programmes, which meet the needs of customers.
The programme, which is being implemented by the Office of the Cabinet, also aims to align human resource management strategies; build a customer service structure that facilitates continuous improvement in the delivery of services and accountability to the public; and effectively implement a Performance Management and Appraisal System (PMAS) in all ministries and departments.
Up to February 2013, the modernisation plans for the Cabinet Office and the Ministries of National Security and Education have been implemented; the PMAS has been implemented in eight ministries and four departments and is being introduced to the local authorities, starting with the St. James Parish Council.
In addition, a strategic review of the justice sector has been completed; the Court Management Services (CMS) has been established and planning initiated for the development of Information Technology (IT) strategies for the Ministry of Justice and the CMS; and an Executive Agency Regulation has been promulgated.
For this fiscal year, it is anticipated that under the programme, the piloting of the Enterprise Content Management will be completed; Application Management and Data Automation (AMANDA) usage assessment completed, so too training in the use and application of the AMANDA.
It is also expected that AMANDA will be implemented in four additional referral agencies; the execution of a shared corporate services implementation strategy will be supported; E-Trade System business processes reengineered and the system developed; and National Public Health Laboratory and National Blood Transfusion Services transition plans are to be developed.
The programme, which is funded by the Inter-American Development Bank (IDB), began in April 2003, and after several extensions, is expected to end in March 2014.
By Alecia Smith-Edwards, JIS Reporter