- Several attractive prizes are up for grabs in the 2014/15 Public Sector Customer Service Competition, organized by the Office of the Cabinet through the Public Sector Modernization Division (PSMD).
- Winners will be decided by public vote, and a panel of judges, based on entities’ submissions.
- The winner of the Best Customer Service Entity category will collect the top prize of $300,000 and the Prime Minister’s Trophy.
Several attractive prizes are up for grabs in the 2014/15 Public Sector Customer Service Competition, organized by the Office of the Cabinet through the Public Sector Modernization Division (PSMD).
The seventh staging of the biennial event was launched recently at the Ministry of Finance and Planning in Kingston.
Winners will be decided by public vote, and a panel of judges, based on entities’ submissions.
Three categories will be decided by public vote. These include: Best Customer Entity (single location/multiple locations); Best Customer Service Officer; and ‘Best of Like’ Entities. The latter category targets entities such as the best post office, police station, hospital, health centre, modernized entity, parish council office, and National Insurance Scheme (NIS) office.
The winner of the Best Customer Service Entity category will collect the top prize of $300,000 and the Prime Minister’s Trophy. A trophy and cash prize of $20,000 will be awarded to the person adjudged the Best Customer Service Officer, while a plaque and $40,000 will go the winner of the ‘Best of Like’ Entities segment.
Equally impressive are the prizes for the categories to be decided by the judges’ panel, which include the Cabinet’s Secretary’s Trophy and $200,000 for the Most Improved Entity; the Jamaica Civil Service Association (JCSA) Trophy and $100,000 for the Most Innovate/Creative Entity; and the Jamaica Customer Service Association (JaCSA) Trophy and $50,000 for the Most Responsive Entity.
The entity deemed Most Socially Aware will receive $50,000 and a trophy; while the Best Ministry will be awarded a Plaque of Recognition and $40,000.
All public sector entities, inclusive of central civil service organizations, executive agencies, public companies, statutory bodies, and government departments, are eligible for participation.
Several methods are being used to secure public nominations and votes. These include: placement of nomination boxes and forms, and posters at entities island-wide; a telephone survey; toll-free telephone line in the Office of the Cabinet; establishment of a voting link; and creation of a Facebook page.
Nominations should be submitted by March 31, 2015 to: The Modernization Specialist, Customer Service Development, Room 213, Public Sector Modernization Division, Office of the Cabinet, 2A Devon Road, Kingston 10.
Winners will be announced and awards presented during a ceremony slated for October 2015.
In launching the competition, Cabinet Secretary, Ambassador Douglas Saunders, said the event is “an important way to highlight and reward exceptional service, creativity, and innovation”, not only to recognize the efforts of persons who excel, “but also to challenge others to raise their levels of service.”
“The competition does not exist without the people we serve. The winners and nominees in this competition are placed there by the customers…it’s the customers votes that count. And so, to win their confidence, entities must respond to their needs, and we are winning that confidence,” he stated.
This, the Cabinet Secretary noted, is evident by the extent to which the public’s participation has increased over the years.
He noted that at the first staging in 2001, only about 2,000 persons were willing to cast a vote with respect to the delivery of service. By 2012, there were over 18,000 people casting votes, which represents an 800 per cent increase in the number of people monitoring and recognizing service excellence.
Ambassador Saunders also welcomed JaCSA’s participation for the first time, adding that “I am excited about the possibilities this relationship holds.”
President and Chief Executive Officer of Sagicor Group Jamaica Limited, Richard Byles, who was the guest speaker, highlighted the extent to which the customer service transformation has been undertaken in the public sector, describing these are “gems” where they have occurred.
“Thank you for the sacrifice and leadership that you are giving in this whole programme of transformation (that) has (been) embarked upon. In some instances, the quality of servicer is as good, if not better than many places in the private sector,” he stated.
The Public Sector Customer Service Competition seeks to nurture and inspire a culture of change and service excellence by rewarding and recognising entities and individuals that have delivered excellent service.