JIS News

In an effort to provide its services to more Jamaicans, the Passport, Immigration and Citizenship Agency (PICA), plans to visit more communities with its mobile unit.
Speaking in an interview with JIS News on Wednesday (October 7), Customer Service Manager at PICA, Stephanie Gordon, said that there is an overwhelming demand from citizens for the services of the agency.
“We have been in the Corporate Area and Portmore in St. Catherine with our mobile unit, and persons have been asking when we are coming back. So, we are going back out into the communities to serve the people,” she declared.
She stated that one of the main reasons for a mobile unit is the fact that persons have difficulty in getting through at PICA’s offices, particularly during work hours, because of the long wait.
“We understand that people find it difficult to come to our offices during work hours, because it sometimes takes a while for them to get through, due to the amount of cases we have in office. So, we decided to take the services to the customers, and that we did in August when we implemented a mobile service, and we saw that a lot of customers responded well to it,” she explained.
Ms. Gordon further noted that, as early as Saturday (October 10), the agency will be going back to Portmore with its mobile unit.
“We started our service with the mobile unit in August and we have been to the Corporate Area and Portmore. We are, however, going back to Portmore because of the overwhelming response before, and this time we will be at the Portmore Mall, starting at 10 a.m. I want to inform persons who will be coming out to carry their debit and credit card, as we do not take cash on our unit,” she noted.
Ms. Gordon outlined that the Mobile unit, since its inception, did almost 200 applications in Portmore alone, and will be going into other parishes very soon.
“We are looking to have it (the mobile service) in other parishes as well, and we have one coming up shortly in Clarendon. We are also planning to take it across the island. We have an office in Montego Bay St. James, so they will be taking care of the western side of the island, so people should expect to see us coming into various communities outside of Kingston and St. Andrew,” she asserted.
The mobile unit provides services during the week sometimes, but mainly on Saturdays. The services offered are only for the renewal of passports and applying for new passport. This will take the normal seven day period, as is the case when it is done at the PICA office.
Persons who are applying for the first time should take one form of identification, such as a driver’s license or voters ID, as well as their birth certificate. Women who are married should take their marriage certificates. Passport forms and two passport sized photographs should be certified. Persons who are renewing their passports will also be required to submit their birth certificates and other documents.

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