PICA Implements Customer-Flow Measures Prior to Introduction of New Fees

In anticipation of a greater demand for passports following an announced price increase the Passport, Immigration and Citizenship Agency (PICA) has adopted measures to ensure that its customers are properly served.

Between Monday May 18 and Friday, May 22 the Agency will only receive applications from customers whose passports have expired or will expire in 6 months or less as well as from first-time applicants.

In addition, PICA will not be offering expedited service during the period, save for cases of emergencies. With the exception of time sensitive cases, customers wishing to obtain immigration and citizenship services during the period are also being asked to delay their visit to any of the PICA offices to transact such businesses until the following week.

These measures are applicable at all PICA offices; namely, head office in Kingston, its regional office in Montego Bay and its outposts in Portmore, May Pen, Mandeville and St. Ann’s Bay.

Persons who are scheduled to pick up their passports at PICA’s head office on Constant Spring Road on Wednesday, May 20 through to Friday, May 22 are advised to go to the Police Officers’ Club on Hope Road in order to collect their document.

The new passport fees that were announced by the Passport, Immigration and Citizenship Agency will take effect on Tuesday, May 26, 2015.