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Story Highlights

  • Head of the National Land Agency (NLA), Elizabeth Stair, is praising the Public Sector Customer Service Competition as an excellent opportunity for public sector agencies to monitor the type and quality of service offerings to citizens.
  • Mrs. Stair, who was addressing a recent JIS Think Tank, noted that staff training and consistent review of processes are important elements in improving customer service.
  • The biennial Public Sector Customer Service Competition seeks to recognise and reward public sector entities that excel in providing quality customer service.

Head of the National Land Agency (NLA), Elizabeth Stair, is praising the Public Sector Customer Service Competition as an excellent opportunity for public sector agencies to monitor the type and quality of service offerings to citizens.

She said that the feedback provided from participation in the competition is “an excellent mirror” in that “it lets you know where you are in your service delivery.”

“You get good feedback and not-so-good feedback.  When you get not-so-good feedback, you really have to go and find out why? Is it a one-off; is the service really not that good?  So we just have to keep on monitoring the service we provide and the way in which we provide the service,” she said.

Mrs. Stair, who was addressing a recent JIS Think Tank, noted that staff training and consistent review of processes are important elements in improving customer service.

“You just have to keep on looking at the way you provide the service. You have to keep on training your staff to remember that the customer comes first. Every agency has that one person who will have a bad day and may do something that is not in keeping with the general trend of the office, but you just have to keep a continuous review of everything that you do,” she noted.

The biennial Public Sector Customer Service Competition seeks to recognise and reward public sector entities that excel in providing quality customer service.

 

Six public sector entities have been shortlisted for awards.  These are the National Health Fund (NHF), Passport, Immigration and Citizenship Agency (PICA), Firearm Licensing Authority (FLA), National Land Agency (NLA), National Housing Trust (NHT), and the Jamaica Cultural Development Commission (JCDC).

The award categories are: Most Improved Customer Service, Most Creative/Innovative, Most Responsive, and Most Socially Aware.

Public votes will determine the winners in the categories of Best Customer Service Agency and the Best Customer Service Officer.

Over 16,000 votes were received at the closing deadline for submissions on April 30. Winners will be announced at a special awards ceremony on October 9.