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JIS News

Residents of St. Ann now have easier access to the National Health Fund’s (NHF) customer care services with the recent establishment of a help desk at the St. Ann’s Bay Hospital.
The help desk will seek to bring service to persons in the North East and North central sections of the island.
The unit, which has increased the number of NHF Customer Care Centre locations to four, adjoins the pharmacy at the hospital and provides information to clients on NHF benefits; accepts and processes applications for NHF and Jamaica Drug for the Elderly Programme (JADEP) cards; processes replacement of lost cards and also serves as a pick-up point for those clients who do not want their NHF or JADEP cards posted in the mail.
Customer care representative at the St. Ann’s Bay NHF help desk, Casey Drummond stated in a NHF press release that more individuals were attending the office to submit applications and make enquiries about NHF benefits since the establishment of the NHF help desk at the Hospital.
She further told JIS News that, “the system is running smoothly to date. The news of this NHF Help Desk at the St. Ann’s Bay location is spreading rapidly.”
Meanwhile, Edwin McIntosh who is a resident of Steer Town, St. Ann, said that he was happy to have the NHF Customer Care Service Centre in the Parish.
“It’s just recently that I found out that I am diabetic. My mother who is also diabetic is now encouraging me to get the NHF card because she says that it helps her out with the purchasing of her medication. You see with this NHF customer care centre right here at my doorstep in St. Ann’s Bay I can get all the information I want now and today I can just apply for the card so that I can get the benefits that my mother is getting. So I think the idea of the Customer Care Centre is indeed a brilliant one,” he told JIS News.
Approximately 360,000 persons are enrolled for NHF benefits and approximately 400 pharmacies across the island are offering NHF card services, while 318 pharmacies are offering services to JADEP cardholders.