MSETT Establishes JPS Customer Complaints Email Addresses

The Ministry of Science, Energy, Telecommunications, and Transport is advising that dedicated email addresses have been established to streamline the process for receiving and resolving complaints from persons who have received incorrect electricity bills over the recent billing periods, following the passage of Hurricane Beryl.

Effective immediately, Jamaica Public Service (JPS) customers who believe their bills have been unfairly affected are encouraged to submit their complaints through the following email addresses:

• JPS Concerns: jpscomplaints@mset.gov.jm

• OUR Concerns: ourcomplaints@mset.gov.jm

“It is truly unfortunate that persons who have already been significantly impacted by the passage of Hurricane Beryl are now being presented with inaccurate electricity bills,” said Minister of Science, Energy, Telecommunications, and Transport, Hon. Daryl Vaz.

“Our priority is to ensure that every affected customer receives the necessary support and that any issues related to their electricity bills are addressed promptly and fairly.”

Customers are advised to provide a brief description of their issue along with a copy of their last two electricity bills when submitting their complaint to facilitate a swift resolution.

The Ministry of Science, Energy, Telecommunications, and Transport appreciates the patience and cooperation of all Jamaican citizens as we work to resolve these issues.