JIS News

Story Highlights

  • The Consumer Affairs Commission (CAC) will focus on mobile phone service provisions and challenges consumers encounter with these, to mark this year’s observance of World Consumer Rights Day (WCRD), on Saturday, March 15, under the theme: ‘Your Phone, Your Rights’.
  • CAC Chief Executive Officer, Dolsie Allen, noted the timeliness of the focus, pointing to data indicating that over three million mobile cellular phones are currently being used in Jamaica...
  • The global governing body for consumer affairs, Consumer International, commenced observance of World Consumer Rights Day (WCRD) on March 15, 1983, to promote basic rights worldwide.

The Consumer Affairs Commission (CAC) will focus on mobile phone service provisions and challenges consumers encounter with these, to mark this year’s observance of World Consumer Rights Day (WCRD), on Saturday, March 15, under the theme: ‘Your Phone, Your Rights’.

Speaking at a Jamaica Information Service (JIS) Think Tank session at the agency’s Half Way Tree Road offices in St. Andrew on March 7, CAC Chief Executive Officer, Dolsie Allen, noted the timeliness of the focus, pointing to data indicating that over three million mobile cellular phones are currently being used in Jamaica.

This, she contended, is evidence that “this technology is… a necessity, and it is now important for us to look at the importance of the mobile phone, how it is used, and what are some of our rights, as consumers.”

“We are saying that consumers must be provided with a very clear outlined contract, in simple language, with all the relevant information explained, so that they can exercise their right to make informed choices,” she explained.

The CEO further stated that:“consumers must get their money’s worth…when you buy a $100 (phone) card, are you getting the full amount of minutes…when you are faced with the issue of dropped calls…are you really getting value for money?”

Mrs. Allen said the CAC will be seeking to consult with mobile service providers on the issue of billing, noting frequent complaints the agency receives from consumers about charges for which they are billed without clarification about what the various costs relate to.

“We are also looking at privacy of information, as very often persons give (personal) information to the providers and (end up getting) messages (from) other persons. (This suggests that) your personal data is being sent (out) without you even knowing it; therefore the (matter) of data protection is very (important),” she added.

The global governing body for consumer affairs, Consumer International, commenced observance of World Consumer Rights Day (WCRD) on March 15, 1983, to promote basic rights worldwide.

On this day, each year, the global consumer movement unites around a common theme geared towards safeguarding the welfare of beneficiary of stakeholders.

Initiatives undertaken, which are launched on the day, are aimed at highlighting  market abuses and social injustices undermining consumer rights and pursuing appropriate interventions to resolve them.