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JIS News

Story Highlights

  • All Ministries are required to complete their customer service improvement plans by April 2018.
  • Director General of the Public Sector Transformation and Modernisation (PSTM) Division, Office of the Cabinet, Veniece Pottinger-Scott, told JIS News that the Ministries of Industry, Commerce, Agriculture and Fisheries, and Health have already submitted their improvement plans.
  • She said that the procedures are being developed using a set of guidelines to address the service issues, and follows assessment of the status of customer service across the public sector, which was conducted by the PSTM in October 2014.

All Ministries are required to complete their customer service improvement plans by April 2018.

The plans, for which preparation is under way, are aimed at ensuring efficient and high-quality service delivery across Government.

Director General of the Public Sector Transformation and Modernisation (PSTM) Division, Office of the Cabinet, Veniece Pottinger-Scott, told JIS News that the Ministries of Industry, Commerce, Agriculture and Fisheries, and Health have already submitted their improvement plans.

She said that the procedures are being developed using a set of guidelines to address the service issues, and follows assessment of the status of customer service across the public sector, which was conducted by the PSTM in October 2014.

On completion of the plans, the Director General said that an announcement will be made with regard “to what the ministries have agreed on and that they are going to be doing”.

Mrs. Pottinger-Scott told JIS News that each Ministry will have to provide yearly reports on the steps they have taken and the level of service improvements that they have attained.

“So, it is a continuous assessment, thereafter, of the implementation of the improvement plan,” she noted.