JIS News

Story Highlights

  • Minister of Industry, Investment and Commerce, Hon. Anthony Hylton, has renewed the call for private sector entities to partner with the Government in providing additional work-ready space for the Business Process Outsourcing (BPO) sector.
  • The BPO occupies about 70,000 square feet of office space in the former Claro building through partnership with Cari-Med's Chairman and Chief Executive Officer, Glen Christian.
  • The strategy summarises a range of programmes and initiatives geared towards the continued growth and development of the sector as well as the Government’s plan to attract further investments.

Minister of Industry, Investment and Commerce, Hon. Anthony Hylton, has renewed the call for private sector entities to partner with the Government in providing additional work-ready space for the Business Process Outsourcing (BPO) sector.

BPO, which involves subcontracting various business-related operations to a third party provider, is considered one of the most promising areas for spurring job creation and development in the Jamaican economy.

“The Government is unable to provide all the space needed for outsourcing companies wanting to set up shop in Jamaica. We are moving ahead with our plans for the development of the Naggo Head (technology park) to make available additional space for the sector. The demand for space, outpaces the supply and the speed at which we are able to create these work-related spaces, we simply cannot keep up at this point,” Minister Hylton said.

He was speaking at the official opening of Sutherland Global Services’ New Kingston offices on January 22.

The BPO occupies about 70,000 square feet of office space in the former Claro building through partnership with Cari-Med’s Chairman and Chief Executive Officer, Glen Christian.

Minister Hylton commended Mr. Christian for his business acumen in seizing the opportunity to acquire and provide work-ready space to the BPO sector.

He noted that such action by the private sector shows “a level of maturity in sharing risks and wanting to contribute to the growth and development of this sector.”

The Industry, Investment and Commerce Minister said the Government will continue to work towards the development of policies, legislative framework, and the provision of financing to support the sector.

“Only last year, we launched the National Outsourcing Strategy, which outlines the five-year development plan for the industry,” he said.

The strategy summarises a range of programmes and initiatives geared towards the continued growth and development of the sector as well as the Government’s plan to attract further investments.

It focuses on the policy and legislative framework, infrastructure development, labour pool enhancement, and market penetration activities.

Mr. Hylton noted that these are critical “if we seek to move up the value chain to knowledge process outsourcing.”