JPS Extends Disconnection Date

The Jamaica Public Service Company (JPS) has extended the disconnection date for the non-payment of bills from August 15 to September 15.

Minister of Science, Energy, Telecommunications and Transport, Hon. Daryl Vaz, made the disclosure while addressing a special press conference on August 21, at the Petroleum Corporation of Jamaica (PCJ), New Kingston, and online.

Mr. Vaz said the action was taken in recognition of the challenges faced by many customers after the passage of Hurricane Beryl and the higher bills now being seen.

“It means that there will be no disconnections until September 15, which is commendable based on the suffering of so many people, even those who have gotten back light and simply cannot pay bills because they have been damaged so badly and their livelihoods have been affected,” he noted.

Also, the Minister said the JPS will continue to facilitate flexible payment plans for persons who need additional time to pay their bills.

“Requests are being dealt with on a case-by-case basis and customers can make requests for plans through the JPS mobile app or by calling the JPS customer care centre,” he said.

In addition, customers can register concerns with the Ministry via email to jpscomplaints@mset.gov.jm and ourcomplaints@mset.gov.jm.

“We have set up two specific email accounts so that the Ministry can track and see what is happening,” the Minister noted.

The press conference was hosted by the Ministry to address electricity concerns regarding JPS billing and restoration as well as regulatory efforts by the Office of Utility Regulations (OUR), following the passage of Hurricane Beryl.