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  • President of the Jamaica Civil Service Association (JCSA), O’Neil Grant, says service delivery in the public and private sectors has improved significantly, as a result of new innovations and technology implemented by various entities.
  • Mr. Grant said public sector entities have done much to improve service delivery at the point of contact, citing improvements taking place at the Island Traffic Authority, where customers no longer have to go to two locations that deal with the road worthiness and fitness of their vehicles.
  • Mr. Grant also mentioned Tax Administration Jamaica (TAJ) and other public sector entities, where persons are finding it much easier to do business.

President of the Jamaica Civil Service Association (JCSA), O’Neil Grant, says service delivery in the public and private sectors has improved significantly, as a result of new innovations and technology implemented by various entities.

Speaking at a JIS ‘Think Tank’ on November 12, Mr. Grant said public sector entities have done much to improve service delivery at the point of contact, citing improvements taking place at the Island Traffic Authority, where customers no longer have to go to two locations that deal with the road worthiness and fitness of their vehicles, but now enjoy a ‘one stop shop’ facility to get their documents.

“When you go there, within half an hour to 45 minutes, you are back out. It is done in a much quicker turn-around time and the level of service that you find when you go there, you are sitting in a nice, comfortable air-conditioned area waiting for your documents,”  he said.

“It is not like in the past where you are standing under a tree and you are haggling with the examiner to hurry up to get your vehicle passed. It is different,” the President added.

Mr. Grant also mentioned Tax Administration Jamaica (TAJ) and other public sector entities, where persons are finding it much easier to do business.

Touching on the biennial Public Sector Customer Service Competition, which is a part of the Public Sector Transformation and Modernisation (PSTM) Programme, he explained that it encourages innovation in the public sector.

“We reward innovation because for us innovation is a way of telling us that the customer service experience is being improved and we are using technology to improve the customer service experience,” he said.

Mr. Grant noted that the competition also rewards “collaboration and joined-up services within Ministries and Departments, to bring about savings and improved service delivery.”

The President said there is a move to do business more efficiently by having several government entities using one space.

Also   attending the ‘Think Tank’ was Civil Service Week Steering Committee member, Heather Francis.

Civil Service Week will be observed from November 16 to 21 under the theme: ‘Public Sector Advancement though Partnership and Collaboration’.

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