JIS News

Story Highlights

  • Four organisations have been selected as Ambassadors of Service Excellence by the Jamaica Customer Service Association (JaCSA), for their exceptional customer service.
  • Sagicor Life Jamaica Limited, Jamaica International Insurance Company, National Housing Trust (NHT) and the Cornwall Regional Hospital in St. James, are this year’s winners of the Private Sector Organisation of Jamaica (PSOJ)/JaCSA Service Excellence Awards.
  • This was revealed by Deputy Chairman of JaCSA, Richard Rowe, while giving an overview of the work of the organisation, at the National Customer Service Week (NCSW) church service held on October 5.

Four organisations have been selected as Ambassadors of Service Excellence by the Jamaica Customer Service Association (JaCSA), for their exceptional customer service.

The organisations, Sagicor Life Jamaica Limited, Jamaica International Insurance Company, National Housing Trust (NHT) and the Cornwall Regional Hospital in St. James, are this year’s winners of the Private Sector Organisation of Jamaica (PSOJ)/JaCSA Service Excellence Awards.

This was revealed by Deputy Chairman of JaCSA, Richard Rowe, while giving an overview of the work of the organisation, at the National Customer Service Week (NCSW) church service held on October 5, at the Open Bible Church, 12 Washington Boulevard, Kingston 20.

Mr. Rowe explained that as Ambassadors, these entities will be showcased at JaCSA events and will work with the association and the Cabinet Office to promote and facilitate service excellence nationally.

Meanwhile, he is urging service organisations and employers to commemorate NCSW week by raising awareness of the importance of customer service in their organisations.

“Boost morale through motivation and teamwork. Reward frontline and other representatives. Show appreciation to other departments and teams for their support and remind customers of your commitment to customer satisfaction. Spread love and care within your organisation, home, community and throughout Jamaica,” he encouraged.

At the service, Founding Chairman of JaCSA and Immediate Past Chairman, Ilsa duVerney, read a lesson while the sermon was delivered by host pastor Rev. Alston Henry.

The church service was the first in a series of activities organised by JaCSA to observe NCSW under the theme: ‘Exceptional Customer Experience: Gateway to National Transformation.’  JaCSA has partnered with the Office of the Cabinet and other institutions to host the week’s celebrations.

The highlight of the week will be a Service Excellence Conference on October 8 and 9 at the Jamaica Pegasus Hotel, New Kingston.

JaCSA was established in December 2001 and is a strategic partner of the International Customer Service Association.