JIS News

Story Highlights

  • Forty-five youth, mainly from inner-city communities, have been trained and certified as call centre operators.
  • The training was done over four weeks at the University of the West Indies Open Campus, with resources from JEEP.
  • Director of Social Security in the Ministry, Denzil Thorpe, encouraged the newly trained call centre operators to make the best of their opportunities.

Forty-five youth, mainly from inner-city communities, have been trained and certified as call centre operators, under the Jamaica Emergency Employment Programme (JEEP).

The training was done over four weeks at the University of the West Indies Open Campus, with resources from JEEP, in collaboration with the HEART Trust /NTA.

Beneficiary, Annakay Williams said the job readiness initiative has enabled the group to now make their mark.

“We can stand proudly to say that we have the opportunity to go out there…and we promise to continue being professionals. We are planning to take this knowledge that we have received into the world of work,” she stated at a closing ceremony held on Friday, April 11, at the Ministry of Labour and Social Security’s downtown Kingston offices.

Director of Social Security in the Ministry, Denzil Thorpe, encouraged the newly trained call centre operators to make the best of their opportunities at the workplace by being punctual, and being accurate in the information that they pass on to clients.

Describing the training as “a start,” Mr. Thorpe said it is one that can take them to higher learning and prosperity.

“That is the start that we want people to have. Do the job that you are assigned to well, you will grow and the programme will grow,” he said, emphasising that the right attitude will factor greatly into remaining employed.

“What this start does, it allows you to begin a job, and then you can continue learning when you get the opportunity to earn. It helps you to go back to school,” he said, noting that once they do well on the job, the programme will gain a positive reputation, and other persons will benefit.

“Display the right attitude at work to ensure that you succeed and others see you as the ambassadors of the programme… others will recognise that it is good for them to participate,” he said.