Health Ministry Reviewing Customer Care Policy

The Ministry of Health is reviewing its customer care policy, in a bid to ensure that Jamaicans are afforded the highest level of service within the public health sector.

Making the disclosure on February 19, portfolio Minister, Hon. Dr. Fenton Ferguson, said it is intended that “(persons) will receive from our doctors and nurses and administrative persons…quality service.”

“We are working to ensure that the policy dealing with customer relationship is improved,” he stated.

Dr. Ferguson was addressing a ceremony for the official re-opening of the Accident and Emergency Unit at the Nuttall Memorial Hospital in St. Andrew.

He praised the hospital for doing its part in raising the standard of care provided for Jamaicans by renovating and re-opening the unit.

He noted that the services being offered at the facility “will certainly be adding tremendously to the health and wellness of the people of Jamaica”.

The Minister further lauded the hospital’s board members for embarking on the re-development of the institution, as it seeks to become a Centre of Excellence in health care.

He noted that the Government is developing Centres of Excellence in the primary health care system, as part of a broader goal of making Jamaica the health hub of the Caribbean and a major player in the Americas, by 2030.

Out of commission for some time, Nuttall’s Accident and Emergency Unit was recently renovated to better serve its clients.

The state-of-the-art facility, which will be managed and operated by Value Added Services (VAS) will, among other things, offer corporate and school medicals and will also feature specialized clinics in wound care, catheter services, and men’s health.

Ambulance service will also be available for sporting and entertainment events, as well as other special functions.

Established in 1923, the privately-run hospital is currently owned and operated by the Diocese of Jamaica and The Cayman Islands.