JIS News

Story Highlights

  • President of the Global Services Association of Jamaica (GSAJ), Gloria Henry, says that the incubator concept aimed at kick-starting business operations in Montego Bay is achieving success.
  • Speaking with JIS News in a recent interview, she said that eight firms have emerged from the concept and they have all since moved into their own long-term office space, with some 2,000 persons employed.
  • “So, we have an incubator in Montego Bay that has been very successful,” she told JIS News.

President of the Global Services Association of Jamaica (GSAJ), Gloria Henry, says that the incubator concept aimed at kick-starting business operations in Montego Bay is achieving success.

Speaking with JIS News in a recent interview, she said that eight firms have emerged from the concept and they have all since moved into their own long-term office space, with some 2,000 persons employed.

“So, we have an incubator in Montego Bay that has been very successful,” she told JIS News.

Ms. Henry said that Jamaica Promotions Corporation (JAMPRO) is in the process of establishing a similar concept in Kingston, which will help to reduce barriers to entry within the sector.

“The incubator in Kingston will help to drive growth to create opportunities for new companies [and] new entrants because we continue to push for Jamaican entrepreneurs to see this as an opportunity for them to invest and participate within the GSS sector,” she said.

“So, that incubator will provide everything in terms of the support for the equipment, the furniture, pretty much everything except the capital,” she pointed out.

JAMPRO, through Inter-American Development Bank (IDB) loan support of US$15 million, is spearheading the five-year Skills Development for Global Services Project.

The initiative is focused on upskilling and preparing persons working in GSS for higher-end jobs in areas such as information technology-enabled services (ITES), knowledge process outsourcing (KPO), and legal process outsourcing (LPO).

“JAMPRO is also working with the sector to design a new value proposition for Jamaica. It is critical as we grow up the value chain, because we are known as the customer service hub, so that new value proposition will also help in marketing and attract enough new investments in Jamaica,” Ms. Henry said.

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