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Minister of State in the Ministry of Foreign Affairs and Foreign Trade, Senator Delano Franklyn is urging businesses, including those in the customer service industry, to begin working towards being ready for the competitive environment, which will accompany the emergence of the Caricom Single Market and Economy (CSME).
Speaking at a Jamaica Customer Service Association conference at the Knutsford Court Hotel in Kingston, yesterday (October 6), Senator Franklyn reminded business leaders that if they were not prepared for increased competition in their spheres of operation, they might have to look to other ventures.
“Competition will be moving and has been moving from just being local to a regional competition, because under the CSME what is being said is that here you have a world where the barriers preventing the movement of capital, services and labour, those are slowly but surely being removed,” the State Minister explained.
He further pointed out that the Jamaican economy had been transformed significantly over the past few years and this required businesses to operate in a different mode.
“This transformation has taken the economy away from an economy that it is labour intensive to one that is service intensive.If you look at the hospitality area you will see where that industry is booming. Over the next three years you will have 8,000 rooms built in Jamaica,” Minister Franklyn added.
The two-day conference has brought together customer service practitioners from various companies to discuss various issues affecting and relating to customer service in Jamaica.
The Jamaica Customer Service Association was formed in 2001 and facilitates interaction among customer service practitioners and professionals as well as others interested in the field.