- The day’s observance seeks to heighten the awareness of the important contribution that quality makes towards an organization’s growth.
- The theme: ‘Making Collaboration Count’ was designed to reflect recent trends in public, private and non-profit sectors.
- The day’s celebration is very significant to Jamaica, because it helps to promote the value of quality standard.
The National Certification Body of Jamaica (NCBJ) will join the rest of the world in observing World Quality Day (WQD) on Thursday, November 14, under the theme: ‘Making Collaboration Count’.
Spearheaded by the Chartered Quality Institute (CQI), an overseas body with responsibility for ensuring quality among all sectors, the day’s observance seeks to heighten the awareness of the important contribution that quality makes towards an organization’s growth.
Highlighting the theme, Chairman of the Advisory Board at NCBJ, Dr. Neville Swaby, said that it was designed to reflect recent trends in public, private and non-profit sectors, all of which point towards increased collaboration.
“From shared services in government entities to joint ventures between charities and banks, the senior business and organizational leaders are increasingly utilizing each other’s skills and resources to deliver projects in a more effective and cost-efficient manner. In a time when organizations need to achieve more with less, this is absolutely vital,” he emphasised.
Dr. Swaby pointed out that organizations can only achieve their goals if the processes that underpin collaboration, are built on strong quality management principles.
“Successful collaborative working depends on shared goals, robust and rigorous systems, processes and procedures being in place, and open to scrutiny throughout. In other words, collaboration will only count if quality is at its heart,” he stressed.
In the meantime, Manager at NCBJ, Jacqueline Scott-Brown, said that the day’s celebration is very significant to Jamaica, because it helps to promote the value of quality standard, and management systems certification.
She explained that quality in its broadest sense, is a degree of excellence, and the extent to which a product or service is fit for its intended purpose.
Mrs. Scott-Brown added that quality is achieved through a chain of processes, each of which has to be under control, and subject to continual improvement.
“The chain starts with top management expressing a firm commitment to quality, then establishing customer needs and expectations; building products and services so as to reproduce faithfully, the design; verifying before delivery that products and services possess the features required; preventing the supply of products and services with features which make customers dissatisfied; finding less expensive solutions to customer needs; discovering and providing what will delight customers; and most importantly, honouring commitments,” she said.
World Quality Day is a United Nations (UN) day which forms part of the activities to mark World Quality Week (November 11 to 15), and has been observed internationally, since 1990.
The NCBJ was established in April 2007 and is accredited by ANSI ASQ National Accreditation Board (ANAB) to provide easy access to management systems certification by local organisations.
ANAB assesses and accredits certification bodies that demonstrate competence to audit and certify organizations conforming to management system standards.
For more information, persons can contact the NCBJ at 619-1131, 632-4275 or email firstname.lastname@example.org.