Customs Continues to Improve Business Processes

Photo: Yhomo Hutchinson Commissioner of Customs, Major Richard Reese (left), looks at something in a document being pointed out by Chief Information Officer at the Jamaica Customs Agency (JCA), Andre Williams.

Story Highlights

  • The Jamaica Customs Agency (JCA) will be implementing a number of measures this year as it continues to improve its business processes, and reduce cost and waiting time for customers.
  • Another initiative is the Enterprise Content Management System, which is a tool used to capture, manage, store, preserve and deliver information supporting key organisational processes.
  • Customs also continues to roll out its Automated System for Customs Data (ASYCUDA) World System, which is to be fully implemented by March.

The Jamaica Customs Agency (JCA) will be implementing a number of measures this year as it continues to improve its business processes, and reduce cost and waiting time for customers.

Among them is the introduction of an Electronic Single Administrative Document, which will integrate all forms currently used at the agency.

Speaking with JIS News recently, Commissioner of Customs, Major Richard Reese, said the form is being gazetted and tested.

“It is a digital form, which allows for all the various types of entries to be made. In the past, we would have had a specific form for specific transactions. This combines all those forms into an electronic entry and [allows] you [to] select from a menu,” he explained.

He informed that the single form will save millions of dollars for the agency as well as its clients.

Another initiative is the Enterprise Content Management System, which is a tool used to capture, manage, store, preserve and deliver information supporting key organisational processes.

The Ministry of Finance and Planning, Tax Administration Jamaica and the Administrator General’s Department will have access to the information.

Customs also continues to roll out its Automated System for Customs Data (ASYCUDA) World System, which is to be fully implemented by March.

ASYCUDA is a web-based application that is expected to improve efficiency and yield significant savings by integrating business processes into a digital platform.

Commissioner Reese also informed that the agency will increase its marine fleet from one to four vessels by year-end.

“Persons may not be aware but we have a border protection responsibility. We do coastal surveillance and we also do interdiction operations, both for aircraft and marine vessels. We have teams deployed at Port Antonio, Portland, and Port Royal and we are also establishing a permanent base at Black River, St. Elizabeth,” he said.

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