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Story Highlights

  • Immigration and security officials in Trinidad and Tobago are to receive customer service training in order to ensure the delivery of the highest standard of service to all persons entering the twin-island Republic.
  • The decision to undertake the training came out of a bilateral meeting between Minister of Industry, Commerce, Agriculture and Fisheries, Hon. Karl Samuda, and Trinidad’s Minister of Trade and Industry, Senator the Hon. Paula Gopee-Scoon, in Guyana last month.
  • The Trinidadian Government has also committed to installing bathroom facilities in the departure lounge at the Piarco International Airport to accommodate travellers, who have to stay overnight.

Immigration and security officials in Trinidad and Tobago are to receive customer service training in order to ensure the delivery of the highest standard of service to all persons entering the twin-island Republic.

Minister of Foreign Affairs and Foreign Trade, Senator the Hon. Kamina Johnson Smith, made the disclosure at yesterday’s (May 4) meeting of the Standing Finance Committee in Gordon House.

She informed that the training will commence in July.  Included are security officials, who interact with persons, who are denied entry into the country.

The decision to undertake the training came out of a bilateral meeting between Minister of Industry, Commerce, Agriculture and Fisheries, Hon. Karl Samuda, and Trinidad’s Minister of Trade and Industry, Senator the Hon. Paula Gopee-Scoon, in Guyana last month.

Minister Samuda was in capital city, Georgetown, for the 42nd Regular Meeting of the Council for Trade and Economic Development (COTED) and the 61st Special COTED Meeting of Trade and Energy Ministers from April 21 to 22.

The discussions between the officials focused on the free movement of CARICOM nationals and the treatment of Jamaicans seeking entry at Trinidadian ports.

Minister Johnson Smith said she has been in regular communication with Trinidad’s Minister of Foreign and CARICOM Affairs, Senator Dennis Moses, on the issues, noting that the matters are being given serious consideration by Trinidadian officials at the Cabinet level.

The Trinidadian Government has also committed to installing bathroom facilities in the departure lounge at the Piarco International Airport to accommodate travellers, who have to stay overnight.

The amenity should be in place by July.